Upon booking, a 50% deposit is required to secure your appointment, credit card payments or money transfer accepted. For bookings made within 48 hours of treatment date will require a full payment upfront.

Don’t want to give credit cards details over the phone? No problem. There is EFT option. The payment will be required within 24 hours after the booking has been made.

Payment of your booking is deemed to be acknowledgement of our booking and cancellation policies.

Payment option :

A group organiser or each member makes full payment by EFT or by credit card over the phone.

 * Payment made by cards attracts 1.5% transaction fee.

• Cancellations with more than 7 business days’ notice
  Appointments cancelled with more than 7 business days’ notice are eligible for a refund, minus a 10% administration fee.

• Cancellations with 7 to 5 business days’ notice
  Appointments cancelled between 7 and 5 business days before the scheduled treatment will receive a credit note equal to the deposit paid. This credit note is valid for 12 months and must be redeemed in a single booking.

• Cancellations with less than 5 business days’ notice
  Appointments cancelled less than 5 business days prior to the treatment — including cancellations due to being a close contact of a COVID-19 positive case — will result in the forfeiture of the deposit.

• Cancellations within 48 hours and “No-Shows”
  Cancellations made within 48 hours of the appointment or failure to attend (“no-shows”) will be charged the full cost of the booked treatment.

Statutory Rights: These cancellation terms are provided in addition to your statutory rights under the Trade Practices Act and other relevant Australian laws.

Definitions: “Business day” means a day (between 8:00-17:00 hours) that is not a Saturday or Sunday; or a public holiday, special holiday or bank holiday in the location where the appointment is scheduled (s 36 Acts Interpretation Act 1901).

When booking your treatments, please quote ‘Gift Vouchers’ number. Please ensure that your gift voucher is presented upon arrival. Please understand that we are unable to provide treatments if you arrive without your gift voucher.

It is requested client to arrive 15 minutes prior to treatment so that you have time to wind down and fill out the client form.

We will always endeavour to accommodate all guests where possible, however arriving late for your appointment may unfortunately reduce the time of your treatment.

If you are running late please phone us so that we can do our best to accommodate you. Your treatment time starts when you enter the treatment room.

Schedule permitting, it is possible to extend the length of your Treatment.  We will do our best to accommodate any time extensions, please try to give us as much notice as possible. Difference in cost of treatment will be charged.

However, decreases in length of treatment will be charged as per the original booking.

Prani Glow Day Spa will not put staff or clients at risk, if there is a bush fire threat with evacuation advised by local CFA we will cancel your booking and refund any deposit paid.

We do understand Clients may feel uneasy and cancel 24 hours or more prior to treatments and prior to any CFA evacuation notices being issued will be charged in full and a gift certificate to the equivalent value will be issued. This will be valid for 6 months.

Prani Glow Day Spa is a peaceful sanctuary to help you unwind, relax and recharge. Before you enter the spa, mobile phones and electronic devices are to be switched off. Please keep noise to a minimum to respect the relaxation and privacy of other guests. Smoking and the consumption of alcohol is prohibited.

To help maintain a peaceful environment the minimum age requirement is 16 years of age.

Some spa services may not be recommended with certain health conditions, it is therefore always recommended that you advise our staff of any health concerns when booking your treatment. You will also be asked to fill out a confidential consultation form prior to all treatments to ensure they are suitable for you.

If you are pregnant please advise us at the time of booking so that we can recommend the most suitable treatments for you.

It is not recommended that you consume alcohol prior to or during spa treatments. It is equally important that you drink plenty of water during and after your visit to help achieve the best possible benefit from your treatments.

Please let your therapist know immediately if you are feeling uncomfortable. Our therapists want to ensure that you get the maximum benefit and relaxation from your treatments so please advise them if you would like them to alter the massage pressure, the room temperature, or are uncomfortable for any reason.

The treatments provided are not medical treatments and should not be construed as such.

Prani glow dayspa does not offer nor provide medical advice and should you have any concerns, we would urge you to obtain medical advice from a trained medical professional.